Merchant Support | developer support (2024)

FAQs

What is a merchant support? ›

A merchant service provider acts as an intermediary between businesses and banks. It quickly facilitates a transaction through a secure back-end process. This process is seamless and takes only a few seconds: The customer tapes a card on the POS terminal or enters payment information online.

Merchant services accounts allow businesses to accept credit and debit card transactions or other forms of electronic payment from customers, with the aid of a payment gateway.

Merchant services can include everything from credit card processing to accepting gift cards and setting up loyalty programs. A small business owner will need to carefully select a merchant services provider that fits their needs for payment processing times and can integrate with other business systems.

Duties and Responsibilities

Ensure that superior customer service is provided to merchants. Working directly with merchants, Agents, operational departments, and partners to handle challenging or complex Merchant and card security questions and concerns.

There are different versions of the sales call stating that your merchant account rates have increased. The caller attempts to get you to contact the company, while not identifying themselves by name in effort to preserve the illusion that they're associated with your current merchant services company.

Call us toll-free at (888) 288-3816 or simply fill out the contact form below to send us a quick message.

Google Merchant Center is entirely free to use!

The person or business entity that sells goods or services to a customer. For the purposes of the PCI DSS, a merchant is defined as any entity that accepts payment cards bearing the logos of any of the five members of PCI SSC (American Express, Discover, JCB, MasterCard or Visa) as payment for goods and/or services.

Who provides merchant services? ›

The easiest way to identify your merchant service provider is by checking your monthly statement. Look for any mentions of the company or institution that processes your credit card payments. Typically, their name will be listed alongside the transaction details.

The basics of merchant services

The term "merchant services” refers, first and foremost, to the various services and equipment businesses rely on to accept and process payments from their customers via credit cards, debit cards, and electronic payment methods.

A merchant account is a bank account specifically established for business purposes where companies can make and accept payments. Merchant accounts allow, for instance, a business to accept credit cards or other forms of electronic payment.

Provide extraordinary client service to merchants via inbound phone calls, email or chat. Provide extraordinary service and sales support to agents and partners. Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.

Merchant Services Officer Responsibilities: Configuration of new merchants and partners on various company platforms. Communication with merchants and partners. Completing merchant and partner maintenance.

A merchant is a person or a company that sells goods or services. The merchant will sell products for a profit and facilitate the customer's buying journey. They can be an online retailer or a wholesaler and sell to any source, as long as they are selling for profit.

Costco is a wholesale merchant that sells bulk items in a warehouse to consumers. They have everything from tires to baby formula. They buy direct from manufacturers and pass the savings to the customers. Finally, HomeDepot is a standard retail merchant that sells directly to consumers.