The Easiest Way to Pay Your Water Bill Online in Detroit (2024)

Paying your water bill in Detroit just got a whole lot easier thanks to the new online payment portal. As a Detroit resident you can now conveniently pay your water bill from the comfort of your home in just a few quick clicks. No more standing in long lines or driving across town to pay in person. The Detroit Water and Sewerage Department (DWSD) has partnered with CityInsight to create a user-friendly website that allows you to view your account see your usage, and pay your bill 24/7.

Why Pay Online?

Paying your water bill online has many advantages over paying in person or through the mail, Here are just a few of the key benefits

  • It’s fast and easy – The online portal allows you to pay in just a few minutes. Simply log in, enter your payment info, and you’re done!

  • Get to your account whenever you want—you can log in at any time of the day or night to see your balance, payment history, balance, and more.

  • Schedule future payments – You can set up one-time or recurring payments to be automatically deducted from your account on the due date. No more forgetting when your bill is due!

  • Don’t forget to pay your bill—choose to get email or text messages when your bill is due and when a payment has been made.

  • Secure transactions – The portal uses industry-standard encryption to keep your personal and payment information safe and secure.

  • Saves money – Online payments avoid the cost of stamps, checks, gas for driving across town, and more.

  • It’s environmentally friendly – Going paperless reduces waste and supports sustainability efforts.

How to Pay Your Water Bill Online in Detroit

Are you ready to pay your water bill online? Here are some easy steps you can take:

1. Register for an Account

First, you’ll need to register for an online account on the City of Detroit Customer Portal website. Click “Register” and enter your account and contact information. Make sure to choose a secure username and password.

2. Log In

Once registered, you can log in anytime using your username and password. This will take you to your account dashboard.

3. View Your Bill

On your account dashboard, you can click on “Bill & Usage” to see your current bill, amount due, due date, usage history, and more. Review your bill details and charges.

4. Select a Payment Method

Under the “Payments” tab, you can enter and save payment methods like credit cards, debit cards, or checking accounts. Choose which method you want to use to pay your water bill.

5. Make a Payment

To pay your bill, click on “Make Payment” and enter the amount to pay. Select the payment method you want to use. Review the details, agree to the terms, and click submit.

6. Get a Confirmation

You’ll receive a confirmation page and email after the transaction is completed. The payment will be applied directly to your water account, so you don’t have to do anything else!

Tips for Paying Online

Follow these tips to make sure your online payments go smoothly:

  • Log in to your account a few days before your bill is due to avoid late fees.

  • Make sure your payment method on file has not expired and has sufficient funds available.

  • Save your payment confirmation numbers in case you need to reference them later.

  • Contact DWSD customer service if you do not see your payment on your account after a few days.

  • Opt in to paperless billing and auto-pay to streamline the process even further.

  • Update your contact information in your account settings so you get alerts and reminders.

  • Reach out to the DWSD team at [emailprotected] or (313) 267-8000 if you need assistance.

DWSD Payment Kiosks

If you prefer to pay your water bill in person, DWSD has over 50 payment kiosks located around Detroit. You can pay with cash, credit/debit cards, or checks at the kiosks. They are available 24/7 for your convenience.

Find the nearest kiosk location using the DWSD website.

Other Ways to Pay

In addition to online payments and payment kiosks, you also have these options to pay your Detroit water bill:

  • By phone – Call the automated pay-by-phone system at (313) 267-8000.

  • By mail – Send a check or money order payable to the “Board of Water Commissioners” to:

Board of Water Commissioners
Detroit Water and Sewerage Department
PO Box 554899
Detroit, MI 48255-4899

Be sure to include your account number on the check memo line. Allow 5-7 days for mailed payments to process.

Avoid Late Fees and Disconnections

Paying your water bill by the due date is important to avoid penalties. DWSD charges a 10% late fee on overdue balances. If your account becomes delinquent for too long, your water service may be disconnected.

Online bill pay helps you easily avoid late fees by scheduling payments to process automatically on your due date. You get reminders about upcoming due dates, so you don’t forget. Paying online gives you confidence that your payment will be applied on time without having to worry.

DWSD Customer Service

The DWSD customer service team is available to help if you have any questions or need assistance with payments.

  • Call – Reach customer service at (313) 267-8000.

  • Email – Email questions and inquiries to [emailprotected].

  • Online – Start a chat conversation on the DWSD Customer Portal.

Whether you are troubleshooting a payment issue, updating your account, or inquiring about a water service request, DWSD’s helpful representatives will provide fast, friendly assistance.

Conveniently Manage Your Water Account Online

The new Detroit Water and Sewerage Department online customer portal makes it easier than ever to monitor your water usage, understand your charges, and pay your bill instantly in just a few clicks. Avoid the hassle of paying in person or through the mail by securely paying online 24/7. Register for an account today and join thousands of Detroit residents who enjoy the speed, convenience, and security of paperless, online water bill payment.

The Detroit Water and Sewerage Department (DWSD) announced Wednesday it has launched a new customer care web portal. The department says with improved functionality and a mobile-friendly platform, Detroiters can more easily pay their water, sewerage and drainage bill online and see their real-time water usage at detroitmi.gov/paymywaterbill.

You may also call 313-267-8000 Monday through Friday, 8 a.m. – 5 p.m. All three Detroit Water and Sewerage Department (DWSD) Customer Service Centers remain closed. For all payment transactions, customers may use the DivDat Kiosk network, DWSD portal or call 313-267-8000.

Call our automated pay-by-phone system at (313) 267-8000. Send your payment by mail with check or money order payable to the “Board of Water Commissioners.” Mail to: Board of Water Commissioners Detroit Water and Sewerage Department PO Box 554899 Detroit, MI 48255-4899

The Easiest Way to Pay Your Water Bill Online in Detroit (2024)
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